Privacy Policy

Welcome to SiteHouse ("we"). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, process, and safeguard your personal data when you visit our website (sitehouse.co.uk) or engage with our web design and development services.

Please read this policy carefully to understand our practices regarding your personal data and how we will treat it.

1. Information We Collect

We only collect information that is necessary to provide our services and improve your experience. The types of personal data we may collect include:

• Identity Data: Your first name, last name, and business name.
• Contact Data: Your email address, phone number, and business location/address.
• Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, operating system, and platform used to access this website.
• Project & Usage Data: Information regarding your website requirements, current website URLs, design preferences, and how you interact with our website.
• Communication Data: Records of correspondence when you contact us via email, phone, or our online contact forms.

2. How We Collect Your Data

We collect personal data through the following methods:

• Direct Interactions: When you fill out our "Free Concept" form, request a quote, or correspond with us by email or phone.
• Automated Technologies: As you interact with our website, we may automatically collect Technical Data about your browsing actions and patterns using cookies and server logs.

3. How We Use Your Personal Data

Under UK GDPR, we must have a lawful basis to process your personal data. We use your data for the following purposes:

• To Perform a Contract: To provide you with web design concepts, develop your website, and manage your project.
• Legitimate Interests: To run our business smoothly, ensure network security, prevent fraud, and improve our website and services.
• Customer Support: To respond to your inquiries, provide ongoing technical support, and notify you about changes to our terms or services.
• Legal Obligations: To comply with tax, legal, and accounting requirements under UK law.

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may only share your data with trusted third parties under strict confidentiality agreements, including:

• Service Providers: Third-party companies that provide website hosting, domain registration, and analytics services necessary for your project.
• Legal Authorities: If required by law, we may disclose your information to comply with a legal obligation, court order, or regulatory request.

5. Data Security

We take data security seriously. We have implemented appropriate technical and organizational security measures to prevent your personal data from being accidentally lost, accessed in an unauthorized way, altered, or disclosed. All communication through our website is secured using SSL encryption.

6. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. By law, we are required to keep basic information about our clients for six years for tax purposes.

7. Your Legal Rights

Under UK data protection laws, you have specific rights regarding your personal data:

• Request access to your personal data (a "data subject access request").
• Request correction of incomplete or inaccurate data we hold about you.
• Request erasure of your personal data when there is no good reason for us to continue processing it.
• Object to processing of your personal data where we are relying on a legitimate interest.
• Request restriction of processing of your personal data.
• Request the transfer of your personal data to you or a third party.
• Withdraw consent at any time if we are relying on consent to process your personal data.

If you wish to exercise any of these rights, please contact us at calvin@sitehouse.co.uk.

8. Cookies

Our website uses cookies to distinguish you from other users, providing a better browsing experience and allowing us to improve our site. You can set your browser to refuse all or some cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

9. Complaints

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please reach out to us:

SiteHouse
Email: calvin@sitehouse.co.uk
Website: sitehouse.co.uk
Location: United Kingdom